Current Residents

Feel free to visit the Timbers Leasing Office at 8850 Main Street, Apt. 111 to get assistance and all your questions answered (the coffee & cookies are good too!).   

Office Hours:

Monday: Friday: 8 am - 5 pm

Saturday: By appointment

Sunday:  By appointment

To request maintenance or talk about service request response times, please call our dedicated Maintenance Department at 315.955.6650.

Resident Services

Resident services encompass more than just moving a resident in or out of their home; it's about the lifestyle we help create while Soldiers are living in the North Country. We achieve this through our strong, experienced and accredited community-based management staff, all of whom are dedicated to the needs of their residents. Please check back for new events posted on our Events Calendar.

Resident Resources: Resident Guide

Your complete guide to living in The Timbers.  The Resident Guide provides the general information, rules and regulations surrounding your stay at Fort Drum.

Visitor Notification

Fort Drum Mountain Community Homes requires notification for a guest planning to stay in your home for more than 30 days.

Going out of Town?

Complete a Home Watch From. Fort Drum Mountain Community Homes must be notified if you plan to be away from your home for more than one month, in order to ensure the home is maintained properly and find water leaks or other maintenance issues that may impact your apartment and the apartments around you.  Your whereabouts are kept private and confidential.  Notification allows us to better serve you during this experience and to care for your home.

Issue of Concern

Do you have a complaint about a neighbor?  Is there a neighborhood / neighbor dispute?   Please submit an "Issues of Concern," so that it may be properly addressed by your community management staff.   You must complete this form entirely and return it to your center.  If you need assistance, please visit your community center.