Departing Residents
Move-out Process
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30 Day Written Notice
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Pre-Move Out Assessment
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Schedule Move-Out Date
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Schedule a Final Assessment
Move-Out Notice
A minimum 30-day written notice to vacate is required from Soldiers moving out of
Damage Fees
Residents are responsible for damage to their home or to equipment and furnishings caused by the abuse or negligence of guests. Normal wear and tear is anticipated and acceptable. Homes should be used as intended without negligence, carelessness, accident, or abuse of the premises by the occupant, members of the household, invitees or guests. For example, small nail holes are expected; large holes are not.
Pre-Move-Out Assessment Option
A pre-move-out assessment is optional and offered for the convenience of the departing Solider. A member of the Timbers staff conducts the assessment to help identify potential damages or cleaning items which require corrective action prior to move-out in order to avoid damage charges.
Final Assessment
Prior to your final assessment, please check your mailbox and work with your post office to ensure your mail is forwarded. Please have all the cabinets and doors open to speed up the process. During your final assessment, a member of the Timbers staff may identify damages or cleaning items. Please return home and mailbox keys and garage remote controls (if applicable) and provide a forwarding address.
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Provide a list of damage or cleaning costs to residents (if applicable).
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Determine the need for additional estimates for repairs and replacements.
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Collect any money due.
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Provide a final utility statement to be paid directly to Ista.
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Provide a termination letter which can be taken to Army Community Housing to clear.
Cleaning Guidelines
Trash
No trash is to be left inside the home.
Floors
-Linoleum / Tiled Floors should be swept and mopped removing all dirt, dust and surface contamination.
-Carpets should be vacuumed. Carpets with excessive dirt or stains must be shampooed and deodorized. Carpet should be clean and dry prior to the final move out assessment.
Cabinets, Countertops, Shelves, Sinks & Faucets
-All surfaces shall be clean and wiped down.
Bathrooms
-Surfaces shall be clean and deodorized from dirt, soil and stains (wash basin, showers, toilets, sinks, etc.).
-Clean to remove grease, food and dust.
-Thoroughly clean the refrigerator and freezer.
-The stove should include two racks and broiler pan.
-There should be a working light bulb in each fixture.
Walls, Ceilings & Doors
-Walls, ceilings and doors should be free of dust, dirt, cobwebs and grease / food particles.
-Remove pen, pencil, crayon or other markings from surfaces.
-Candle soot on the walls should be removed.
-Remove all tape, tacks, borders or other items that were installed during occupancy.
-Ceiling hooks may be left in place.
-In most cases, nail holes do not need to be filled. Holes larger than 1” x 1” are considered damage.
-There should be a screen in all windows.
Garage (if applicable)
-Please sweep out garage.
Post Move-Out
After you move out,
Abandonment
Any belongings left on the premises shall be considered trash and the Timbers will have no obligation to safeguard the property. A removal fee may be assessed for abandoned property.
Damage Charge Resolution
In the event of a dispute over damage charges, both parties agree that is a mutually acceptable solution cannot be reached, the resident may choose to rectify the dispute by hiring the services of a licensed, bonded and insured contractor in the specific discipline(s) involved i.e. carpentry,plumbing,etc. to repair the identified damages to the home. Upon resident request, the Community Management Office will provide a list of qualified contractors.
Important Numbers
(315) 777-8000
Time Warner Cable
(315) 782-5240
Please contact the Black River
Post Office to forward mail service
(315) 773-5000
