Coronavirus (COVID-19) Resident Updates
At The Timbers, our number one priority is always to provide safe and healthy homes, communities, and workplaces. This commitment is increasingly vital in the face of growing novel coronavirus (COVID-19) concerns.  We are committed to working in collaboration with our military partners to enhance and coordinate communications and provide factual and transparent information to our residents. 

Resident Update - 8/4/20

 
Dear Valued Residents –
 
The Fort Drum Mountain Community Homes team remains focused on the health and safety of our community.  Since the last update there have been no significant changes to our operations or community procedures.  Please review the important reminders about general virus prevention, PCS season tips and healthy living resources below.  We remain committed to following CDC and DoD direction and recommendations as we continue to monitor the pandemic.  Our team is ready to assist you with questions or concerns during this unprecedented time.  Click here to reach a member of your community team.    
 
General Virus Prevention:  How to Protect Yourself & Others
 
It is important that we remain vigilant and work together as a community to prevent the spread of COVID-19.  The CDC recommends continuing the following practices to prevent illness.
  • Clean your hands often – Wash your hands often with soap and water for at least 20 seconds and/or use a hand sanitizer that contains at least 60% alcohol.  Avoid touching your eyes, nose and mouth as much as possible.
  • Avoid close contact – Limit contact with others as much as possible, especially contact with those who are sick.  Keep a distance of at least 6-feet between yourself and others whenever possible. 
  • Wear a face covering – Everyone should wear a face covering in public settings when around people not living in their household.  Continue to keep 6-feet between yourself and others whenever possible.  A face covering is not a substitute for social distancing.
  • Cover coughs and sneezes – Always cover your mouth and nose when you cough or sneeze.  Throw away used tissues and wash your hands often.
  • Clean and disinfect – Clean and disinfect frequently touched surfaces daily.  This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets and sinks. 
We ask for your cooperation as relates to practicing social distancing and the wearing of face coverings while in your community or interacting with your neighbors, other residents and members of our team.  Please follow all posted guidance at community offices and in amenity spaces.  When using amenities please practice social distancing between households and take prevention measures to protect yourself and your family.  Click here to learn more about how to protect yourself and others from COVID-19. 
 
PCS Season Tips:
 
  • Community offices are open by appointment only for in-person community and leasing office visits. Residents are encouraged to use our website, Resident Portal, telephone and/or e-mail to contact our team.  Our team is adhering to social distancing guidelines (6-foot minimum), DoD face-covering guidance, enhanced personal protective equipment (PPE) and cleaning practices to prevent further spread of the virus.  We ask that you wear a face covering and practice social distancing during interactions with our team. 
  • We understand there is continued uncertainty for many residents related to PCS orders and travel.  Our team is committed to working with you and your family as we navigate this unique PCS season.  Please keep your community office up to date on changes to your orders, transportation dates and exception to policy status.  We understand the standard 30-day notice may not always be possible, but the more notice and communication we receive, the more flexible we can be.
  • We have re-opened many outdoor amenities including playgrounds and bark parks managed by Fort Drum Mountain Community Homes.  The danger of exposure to COVID-19 still exists and by utilizing outdoor amenities you take responsibility for your and your family’s own protection while agreeing to follow CDC and DoD prevention guidance and all posted amenity guidelines.  The re-opening of the remaining indoor and outdoor community amenities will occur in phases and generally in-sync with local installation and community guidelines.  This may happen independently of other steps taken during this transition period.
  • You are encouraged to use the Resident Portal for online rent payments, access to community forms and resources, to submit routine service orders and to check on the status of your service orders. We are temporarily waiving credit and debit card fees on payments completed through the Resident Portal for your convenience.  
  • Please continue to call in emergency and urgent service orders through the Maintenance Hotline at (315) 955-6650 so our team can safely address them in a timely manner.  Routine service orders can be called in or submitted through the Resident Portal or App.  
  • Limited self-help items such as HVAC filters are available for delivery upon request.
 
Healthy Living Resources:
 
The COVID-19 pandemic has been stressful for many people and may cause strong emotions in adults and children.  There are many resources available to help individuals or families cope with feelings of stress or isolation caused by COVID-19.  Click here to access free CDC recommendations and resources.     
 
The Fort Drum Mountain Community Homes team is working diligently to reinstate services and open community spaces as it becomes safe to do so.  Thank you for your patience and cooperation as we navigate this challenging situation and work to keep our community safe and healthy.
 
The Fort Drum Mountain Community Homes Team
 

Trusted COVID-19 Resources Additional Resources and Prevention Archive of COVID-19 Resident Updates: