Community Guidelines & Resources
Where can I find the rules and
regulations for my community?
outlines the community guidelines for The Timbers.
How do I contact my Community
The Timbers Leasing Office
8925 Main Street
Fort Drum, NY 13603
T (315) 777 8000
(315) 773 8594
PO Box 146
Black River, NY 13612
Mountain Community Homes Main Office
9035 S. Riva Ridge Loop
Fort Drum, NY 13602
T (315) 955 6800
(315) 773 8594
Are pets allowed?
Yes, we gladly welcome four-legged family members
at The Timbers! Please see the pet
addendum for more information about our pet
policy and information about restricted breeds. A one-time fee of
$200 for 1 or 2 pets will be due upon move-in, and breed and weight
restrictions do apply.
What is the process to escalate a
concern related to my home or community?
The Timbers takes resident concerns very seriously
and desires to address and resolve any issues in a timely manner to
the satisfaction of all parties involved.
to view a copy of our dispute resolution process as well as key
points to contact available to assist you with your concerns.
Are there any special safety features or
tips about my home or community I should know about?
We have put together a short video highlighting
fire, child, water and neighborhood safety.
Here to watch the video
I'm going to be out of town for a while.
Is there anyone who can keep an eye on my house?
We’d be happy to keep an eye on your home! Fill out
a home watch request
form, and turn it into the leasing
How do I report a maintenance
If you’re experiencing a maintenance issue in your
home, please call the maintenance line at 315-955-6650 as soon as
possible. If you have a Permission to Enter form on file, you can
enter an online
Are any items available for pick-up by
Items are not currently available for pick-up;
however, we are pleased to offer residents a convenient Self-Help
Delivery Service for replacement items for your home. Items
available include light bulbs, ceiling fan bulbs, furnace & AC
filters, touch-up paint, blind slats, and blind wands. Please
contact your community office at (315) 777-8000 to schedule a